We send an order confirmation email as soon as your order is placed. If you don't receive this, you may need to add our email address info@craftovator.co.uk to your email address contact list. Please also check your junk/spam/promotions folder in case the email was filtered in error. If you're still unable to locate your order confirmation email, please contact our customer support team using the email address above or message us on live chat (available Monday - Friday, 9am to 5pm) or email support@craftovator.co.uk and we'd be more than happy to assist 🙂