We aim to process returns and refunds within 1 week of your return being received back into our warehouse. Please email info@craftvator.co.uk or contact our Customer Service team on live chat if it has been more than 7 days since we received your return and you've not received confirmation that we've received your return.
Please provide your RMA reference, order number and the tracking information for your return which shows that your return has been delivered to us and we'd be happy to look into this further for you 🙂