Our Customer Support Team is available from Monday to Friday, 9am - 5pm.
📩 If you have sent us an email or reached out on live chat, please allow some time for a response (excluding weekends and public holidays). If you have not received a response within 72 hours, please do not email us again as this will simply push your request to the bottom of the queue and will further delay our response to you.
🗣️ If you have contacted us by live chat and we are unavailable to chat with you, this is because we are busy helping other customers. Please leave us a message with your name, order number, email address and a brief description of your query and we will follow up via email as soon as possible.
🦉 You can also find the answers to our most frequently asked questions in our knowledge base - https://craftovator.zendesk.com/hc/en-gb.
🗣 In the meantime, you may wish to join our Facebook group to discuss, learn, share, and give advice with fellow candle and wax melt makers. We've got a really friendly community and we're sure they'd be happy to help you too - https://www.facebook.com/groups/Craftovator
Please be reminded that our small and dedicated Customer Support Team work extremely hard to help you with your orders. We would appreciate everyone's patience and understanding.