We are currently experiencing an overwhelming demand for support so it may take us a little while longer to respond to you than usual.
📩 If you have sent us an email, please allow up to 72 hours for a response (excluding weekends and public holidays). If you have not received a response within 72 hours, please do not email us again as this will simply push your request to the bottom of the queue and will further delay our response to you.
⏰ We are currently replying to emails received from 3.30 pm on Wednesday 6th December 2023.
🗣️ If you have contacted us by live chat and we are unavailable to chat with you, this is because we are busy helping other customers. Please leave us a message with your name, order number, email address and a brief description of your query and we will either call you back or follow up via email as soon as possible. You can also click the 'Request a callback' button and leave your phone number and we'll call you back as soon as possible.
Please be reminded that our small and dedicated customer service team work extremely hard to help you with your orders, often trying to resolve issues that are completely out of their control so it's important that we always remember to #bekind 
Thank you so much in advance for your patience and understanding 😊
Sarah
Customer Service Manager