Order and Product Issues

Order Issues

• My order has arrived damaged, how do I get a replacement or a refund?
• My order has arrived with missing product(s), how do I get a replacement or refund?
• I have received an incorrect product on my order, how do I get the correct one?

Fragrance Oil Issues

• I have received my fragrance oil but it didn't come as pictured on your website, why is this?
• I can't open my fragrance oil bottles, what can I do?
• I have received my fragrance oil, but the scent is not as expected.
• I have received my fragrance oil, but I think I've received an incorrect/mislabelled scent.

Wax Issues

• My Kerasoy wax is in block form, why is this?
• My soy wax is a different colour to the last batch I received, why is this?
• I received Kerasoy Container wax instead of Pillar wax, what can I do?

Reed Diffuser Issues

• My reed diffuser barely has any scent throw!
• My white reeds are discoloured, why is this?
• I received my diffuser bottles but no stoppers/plugs?

Room Spray Issues

• My Spray Atomiser Pump & Shroud & Cap don't fit the bottles, why is this?

Liquid Dye Issues

• My black liquid dye is a green colour, why is this?